Effective: 1 April 2026
“Novaline,” “we,” “us,” “our” means Drake Dooner trading as Novaline, a sole trader registered in England. Upon incorporation, references to Novaline will apply to Novaline Transport Ltd. “Client,” “you,” “your” means the person, firm, or company instructing Novaline. “Carrier” means any third-party transport operator engaged by Novaline to perform physical transportation. “Goods” means the cargo to be transported or handled. “Services” means all logistics, transport coordination, freight forwarding, and ancillary services provided by Novaline.
These Terms and Conditions (“Terms”) apply to all services provided by Novaline unless expressly varied in writing. By instructing Novaline — whether by email, telephone, or any other means — the client accepts these Terms in full.
Novaline acts as a transport intermediary and coordinator. We do not ourselves perform physical transportation unless expressly agreed in writing. Our website (novaline.co.uk) is provided for marketing and informational purposes; use of the website is also subject to these Terms.
Novaline provides transport coordination and freight forwarding across the UK, European Union, and internationally, including North Africa. Our services include UK road freight (full and part loads), entertainment and event logistics (theatre, touring, exhibitions, AV and technical equipment), express and timed deliveries, European road freight, and assistance with customs coordination.
Customs clearance and sea freight services are currently in development and will be subject to separate terms when available. Any software or TMS platform services provided by Novaline are currently in development and are provided on an as-is basis without warranty as to completeness, fitness for purpose, or uninterrupted availability. Separate software terms will apply once the platform is commercially launched.
Novaline will exercise reasonable care in selecting carriers and coordinating services. We will provide status updates and communicate known delays as soon as reasonably practicable. Collection and delivery times are estimates only unless a timed or guaranteed service is expressly agreed in writing with a specific surcharge applied.
Novaline does not guarantee the acts or omissions of carriers but will assist in pursuing claims against carriers on the client's behalf where reasonable.
You must provide accurate and complete information about the goods, including description, weight, dimensions, declared value, hazardous nature, and any special handling requirements. You warrant that the goods are lawfully held, are not prohibited under applicable law, and are suitably packed for the intended transport. You are responsible for ensuring compliance with all applicable laws in the country of origin, any transit countries, and the destination country.
If inaccurate or incomplete information results in additional costs, fines, penalties, or claims, the client is liable for all such costs.
Quotations are valid for 7 days unless otherwise stated, and are based on the information provided at the time. Quotes may be adjusted if actual circumstances differ from those described. All prices are exclusive of VAT unless otherwise stated.
Unless expressly included, quotes exclude: customs duties, taxes, and government charges; storage or demurrage; cargo insurance; waiting time beyond 30 minutes; ferry, toll, and congestion charges; and any specialist handling or equipment not specified at the time of booking.
Additional charges apply for: waiting time (£30/hour after the first 30 minutes); weekend or bank holiday work (25–50% surcharge depending on service); failed deliveries outside Novaline’s control; and specialist vehicle or equipment requirements not declared at booking.
Invoices are issued on the day of delivery or service completion. Payment is due within 14 days for new clients and within 30 days for established credit account holders, unless otherwise agreed in writing. A 2% early payment discount may be offered for payment within 7 days where agreed.
Interest on overdue invoices is charged at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Novaline reserves the right to suspend services and to exercise a general lien over goods and documents in its possession until all outstanding charges are settled.
Liability for loss or damage to goods during physical transportation rests primarily with the carrier under applicable law. For international road freight, the CMR Convention applies. Novaline's liability as coordinator is limited to losses directly caused by our own negligence in selecting or instructing carriers.
Novaline is not liable for loss, damage, or delay caused by: events outside our reasonable control (force majeure); the client’s failure to comply with these Terms; inherent defects or inadequate packing of the goods; or the acts or omissions of customs or government authorities.
Our total liability for any single claim shall not exceed the lesser of the declared value of the goods or the fee charged by Novaline for the relevant service. We are not liable for indirect, consequential, or special losses, including loss of profit or loss of contracts.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
Claims for loss or damage must be notified in writing within 7 days of delivery. Claims for non-delivery must be notified within 21 days of the expected delivery date. Late notification may prejudice your right to claim.
Novaline holds professional indemnity and contingent cargo insurance. Full details are available upon request. Unless expressly agreed in writing, the client is responsible for arranging adequate cargo insurance for their goods during transit. Novaline can arrange cargo insurance on the client’s behalf upon request, at additional cost.
Dangerous, hazardous, or restricted goods must be declared in full at the time of booking. Novaline reserves the right to refuse carriage of undeclared dangerous goods at any time. The client is liable for all costs, losses, damages, fines, and penalties arising from any failure to declare dangerous or restricted goods.
For international and cross-border shipments, the client is responsible for the accuracy and completeness of all customs declarations, export licences, import permits, and supporting documentation. All duties, taxes, and government charges are payable by the client unless expressly agreed otherwise in writing.
Novaline may assist with customs coordination but accepts no liability for delays, seizures, fines, or penalties imposed by customs or border authorities in any jurisdiction, including those arising from incomplete or inaccurate client-supplied information.
All content on novaline.co.uk — including text, graphics, logos, and any software — is the intellectual property of Novaline and may not be reproduced, distributed, or used without prior written consent. Any software or tools provided by Novaline remain our intellectual property at all times. No licence beyond that explicitly set out in a separate written agreement is granted.
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for full details.
Either party may terminate ongoing arrangements with 14 days’ written notice. Novaline may terminate immediately upon non-payment, material breach of these Terms, or the client's insolvency. Termination does not affect any accrued rights or outstanding invoices.
These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory cross-border regulations in the EU or other applicable jurisdictions require otherwise. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. Failure to enforce any provision does not constitute a waiver of our rights.
We reserve the right to update these Terms at any time. The current version will always be published at novaline.co.uk/legal/terms with the effective date shown above.
These Terms are provided as a working business document and are not a substitute for professional legal advice.
